Climb the career ladder with J D Wetherspoon

We’re committed to training and developing our staff.

Here are the steps which you may take on your career path...

View Qualifications
Shift Leaders
  • Bar Shift Leader
  • Kitchen Shift Leader

Shift Leaders

Timeline: approx 5 months


To step up to this role, you’ll have previously been a team leader with us. We feel that it’s really important that we promote our employees internally to the shift leader position, as we believe that you can really succeed by first learning all of the basics, at associate level, and by learning leadership skills as a team leader.

As shift leader, you’ll have lots of really important responsibilities. As well as always delivering excellent customer service, if you are a shift leader on the bar, you will (on occasion) be running the shift. You’ll need the skills to be able to keep an eye on everything going on – you’ll be managing the team of associates on duty, making sure that our customers are happy and (on occasion) dealing with their feedback. You’ll also be ensuring that the pub/kitchen standards are in tip-top condition on every shift you run.


Your training and development...

 

  • The first part of your shift leader training will be checking that you have successfully completed all of the associate and team leader training.
  • Once this has been done, you can begin to work through the various training elements relevant to a shift leader, including the shift leader workbook (covering areas such as: running a shift; managing people; looking after our customers; ensuring due diligence; following company policies and procedures) and the customer service workbook which covers all you need to ensure you and your team offer outstanding customer service.
  • You will also complete some off-job, classroom based training to enable you to run shifts unsupervised, with the main focus being on company-essential information, health and safety and security.
  • We want to provide you with the knowledge and skills to be safe and trained effectively, to ensure that you run the shift to company requirements.



What’s next?


If you’re keen to progress up the career ladder, then the next step for you will be the shift or kitchen manager role. Once a vacancy arises, you can apply and if successful, you’ll have an interview with your area manager, to find out whether you are ready. If you’re not quite ready, you will work through a development plan to get you exactly where you need to be.

For more information on the shift or kitchen manager role, please click here.