Pub Managers

You will find below everything you need to know about what we look for in our pub managers.

Reports to
Area Manager
Job Objective

To ensure the smooth running of the pub, at all times. To manage, train and develop the team, with the key aim of retaining and attracting new customers, to build sales and profitability.

Essential requirements

You must:

  • have proof of right to work in the UK
  • have a UK bank account in your own name
  • be able to converse in English
  • have a fixed place of residence and live within a reasonable travelling distance of the pub
Main responsibilities
  • Deliver excellent customer service and maintain a high standard of customer management, at all times
  • Take full responsibility for the set-up and effective operation of the pub, within company policy, at all times
  • Take full responsibility for the results achieved in the pub, including profit and loss (P&L) performance, Megastock, standards, Cask Marque and audits
  • Ensure that opening and closing procedures are adhered to, in line with company policy, taking account of security and the health & safety of people and property
  • Work in all areas of the pub, bar, floor, cellar, kitchen and office, to ensure that best practice is maintained by the team and that any areas requiring improvement may be identified
  • Control all aspects of finance in the pub, including sales, gross profit, stock control, core wages and controllable expenditure
  • Control all office administration procedures and ensure that the management team complies with company standards
  • Be accountable for all cash management throughout the pub, including third-party providers (such as ATMs, Securitas, AWP and SWP Machines etc); conduct thorough investigations for all cash-loss issues
  • Review P&L account monthly with the team and area manager, agreeing on clear targets for improvements for any targets not achieved
  • Maximise all sales opportunities in the business, including quality of food and drink service and availability, using all company point-of-sale as directed; have an understanding of all promotions and point-of-sale requirements and work with the team and area manager to maximise sales at every opportunity
  • Forecast sales and wages weekly/quarterly, using the standard forecasting planner
  • Be responsible for accurate rota-planning, based on forecast sales and core wage budget
  • Plan all rotas in line with budgeted targets and forecasts, taking the necessary daily action to reduce/increase hours, in line with sales
  • Manage all delivery processes, including checking in orders, storage, stock rotation, security, loss investigation and staff training
  • Manage all stock-management processes, including timely stock counts, line checks, wastage reports, loss investigation and staff training
  • Complete product-ordering on time, every time; ensure full availability of all drink, food and non-consumable items
  • Follow all company security procedures, including loss prevention measures and procedures for the security of staff and premises, at all times
  • Carry out risk assessments to ensure staff and customers’ safety; ensure the adherence to children-specific guidelines
  • Monitor and manage all maintenance issues and manage third-party contractors, including cleaners, where applicable
  • Be aware of and adhere to licensing, data protection, Health & Safety at Work and COSHH legislation, at all times
  • Carry out commercial activities as instructed
  • Manage the pub team, including motivating and leading the team to work to the highest standards, at all times
  • Identify and monitor training needs and take an active role in developing people
  • Manage the day-to-day performance of staff and managers, in line with company personnel policies and procedures
  • Manage the day-to-day attendance of staff and managers, in line with company sickness and absence management policies and procedures
  • Deal with any employee complaints and/or grievances promptly, in line with company guidelines
  • Manage and maintain correct staffing levels, in line with targets and in relation to sales-forecasting
  • Communicate effectively with the team, through regular meetings – manager’s meetings to be held weekly and staff meetings to be held monthly, in line with the communications calendar
  • Manage the timely distribution and briefing-in of all company communications
  • Manage and maintain employee personnel & training files
  • Identify recruitment needs and take an active role in search and selection activities and the appointment of staff, in line with the company recruitment process, ensuring that all paperwork (including ‘proof of right to work’ documentation) is certified, copied and completed, in line with Home office and company guidelines
  • Maintain personal knowledge by completing in-house training, attending courses and completing workbooks
  • Always adhere to all company policies and procedures and licensing laws
  • Carry out any duties as instructed by area manager and head office
Person Specification

Customer focus

  • Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
  • Remain calm, patient and polite, if receiving customer feedback
  • Be helpful and go out of your way to help our customers

Drive

  • Be confident and self-motivated
  • Demonstrate a passionate commitment to the business
  • Welcome and embrace change, with a positive attitude
  • Be able to work unsupervised in a busy environment
  • Be able to prioritise duties

Personal integrity

  • Be honest and reliable
  • Be trustworthy and respectful
  • Be immaculately dressed
  • Maintain excellent time-keeping and attendance
  • Be professional at all times

Team work

  • Always be a good team player
  • Build and maintain good relationships with all team members
  • Work together with the team to ensure that the pub is the best it can be
  • Be willing to take on jobs to balance the team workload
  • Be able to communicate well with people of all levels

Developing self and others

  • Be motivated to learn and develop self
  • Seek feedback and invest time in personal development
  • Supervise, train and develop others
  • Support, encourage and motivate others
  • Coach, guide and give feedback to others

Managing change

  • Welcome and embrace change, with a positive attitude
  • Understand the need for change
  • Look for opportunity to improve areas of the pub and business

Gaining commitment

  • Communicate clearly to colleagues and customers
  • Gain commitment of others by using own knowledge
  • Act as a role model

Analysing and decision-making

  • Understand information quickly and accurately
  • Resolve problems using current guidelines
  • Be able to work independently and know when to escalate issues

Managing performance

  • Manage both good and poor performance
  • Be accountable for meeting and exceeding objectives
  • Be able to identify when objectives are not going to be delivered and take action to ensure that targets are met
  • Be effective in planning own time
  • Make work fun